Down Hall FAQ’S
Q. What time can we check in to our room?
Q. Can I check in early?
Q. What time do we need to check out?
Q. Do you have a lift?
Q. I am attending a Wedding/Event, Can I check in early?
Q. I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
Q. What is the cancellation policy?
Q. Do you have a restaurant?
A. We serve Breakfast, Lunch and Dinner in The Grill Room. Breakfast is served weekdays from 07:.00-9:30, Weekends from 08:00-10:30. Lunch is served daily from 12.30 until 15.00, dinner 18.30 – 21.30 Sunday to Thursday and 18.30 – 22.00 Friday and Saturday.
Q. Is there a dress code in your restaurants and bars?
Q. Are you a pet friendly hotel?
A. We have a small percentage of rooms suitable for pets. The pet fee charge is £20 per night and includes a water bowl and snacks. Our grounds are extensive and each of the pet friendly rooms have double doors leading onto an external area within the grounds. Pets are allowed in our lounges and on our outdoor restaurant terrace. We do not allow pets in our Grill Room restaurant or Ibbetsons.
Q. I need to book a taxi to/from your hotel, can you do you do this for me?
A. We can do this for you or you can contact our recommended company direct:
Bishops Stortford Taxis on 01279 755300,
STS Taxis on 01279 722809.
We would advise to pre book the taxi if possible or we can try to book on the day for you.
Q. Do you have a spa? When is it open?
Bookings for treatments and wet spa are required, you can contact them direct 01279732105. You must be 18 years or older to use the wet spa.
Q. What leisure facilities can I use when staying at the hotel?
Guests can also pay and additional fee of £20 per person for 2 hours use of the Eden Spa facilities, Including Hydrotherapy pool, Sauna, Steam Room, relaxation areas and experience showers. This is payable at the spa and I would advise you to book in advance.